Privacy Policy

Introduction

At Xylophyx, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or purchase our natural supplements and skincare products. We adhere to the principles of transparency, accountability, and compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) in the European Union and the California Consumer Privacy Act (CCPA) in the United States.

By accessing or using our website, you consent to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our website or services.

Information We Collect

We collect information about you in various ways when you interact with our website and services. The types of information we may collect include:

Personal Information

• Contact Information: When you fill out our contact forms, we may collect your name, email address, phone number, and any message you provide.
• Account Information: Although we do not require user accounts for our static site, any information you voluntarily provide through forms may be temporarily stored.

Usage Information

• Shopping Cart Data: Our website uses local storage in your browser to manage shopping cart contents. This data is stored locally on your device and is not transmitted to our servers.
• Analytics Data: We may use third-party analytics services (such as Google Analytics) to collect information about how you use our website, including pages visited, time spent on the site, and referral sources. This helps us improve our website and services.
• Device Information: We may collect information about your device, including IP address, browser type, operating system, and screen resolution, primarily for website functionality and analytics purposes.

Important Note: Xylophyx does not maintain server-side databases or store user data on our servers. All sensitive information, including shopping cart contents, is handled client-side using your browser's local storage. Contact form submissions are processed through secure third-party services like Formspree or Netlify Forms, which handle data according to their own privacy policies.

How We Use Your Information

We use the information we collect for the following purposes:

• Processing Inquiries: To respond to your questions, provide customer support, and address any concerns you may have about our products or services.
• Website Improvement: To analyze website usage patterns, improve our website's functionality, and enhance user experience.
• Marketing Communications: With your explicit consent, we may use your contact information to send you updates about our products, promotions, or educational content related to natural health and wellness. You can opt out of these communications at any time.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

We do not sell, rent, or lease your personal information to third parties for their marketing purposes without your explicit consent.

Data Sharing and Disclosure

We do not share your personal information with third parties except in the following limited circumstances:

• Contact Form Processing: When you submit a contact form, your information is transmitted to secure third-party services such as Formspree or Netlify Forms for processing and delivery to us. These services are chosen for their strong privacy and security practices.
• Payment Processing: For any purchases, we direct you to external payment gateways (such as PayPal or Stripe) that handle transactions securely. We do not store or process payment information on our servers.
• Analytics Providers: We may share anonymized usage data with analytics providers like Google Analytics to help us understand how our website is used and to improve our services.
• Legal Requirements: We may disclose your information if required by law, court order, or government regulation, or if we believe such disclosure is necessary to protect our rights, safety, or the rights and safety of others.

We do not share personal information with third parties for commercial purposes without your consent.

Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information. We are committed to respecting these rights and facilitating your exercise of them. Your rights may include:

• Right to Access: You have the right to request access to the personal information we hold about you.
• Right to Rectification: You can request correction of inaccurate or incomplete personal information.
• Right to Erasure: You may request deletion of your personal information in certain circumstances.
• Right to Restrict Processing: You can request limitation of how we process your personal information.
• Right to Object: You have the right to object to our processing of your personal information for certain purposes.
• Right to Data Portability: You can request a copy of your personal information in a structured, commonly used format.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within 30 days or as required by applicable law. Please note that some rights may not apply in all circumstances, and we may need to verify your identity before processing your request.

If you are a California resident, you also have rights under the CCPA, including the right to know what personal information we collect and the right to opt out of the sale of personal information (though we do not sell personal information).

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and provide personalized content. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use:

• Essential Cookies: Necessary for the website to function properly, such as maintaining your shopping cart contents in local storage.
• Analytics Cookies: Help us understand how visitors use our website, allowing us to improve our services.
• Functional Cookies: Remember your preferences and settings for a better user experience.

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, disabling certain cookies may affect the functionality of our website.

For more detailed information about our use of cookies, please refer to our Cookie Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last updated" date at the top of this policy and notify users through a prominent notice on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website after any changes indicates your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Phone: +421 983 609 805
• Address: Kollárova 980, 911 01 Trenčín, Slovakia

You can also reach us through our contact form on our website. We are committed to addressing your privacy concerns promptly and transparently.